Complaints

We want to put things right if you are unhappy with our service.

1. Tell us. Write to Mehmet G. A. YALCIN, Director, at contact@goldmanpartners.uk or at our registered office, setting out what went wrong and what you would like us to do.
2. Acknowledgement. We will acknowledge your complaint within 5 working days.
3. Investigation and response. We will review your file and send you a full written response within 8 weeks of receiving your complaint.
4. If you are still unhappy. Goldman & Partners is not authorised by a legal services regulator, so the Legal Ombudsman cannot consider complaints about our services. You may be able to use an alternative dispute resolution service or bring a claim in the courts.
5. Immigration matters. Complaints about immigration work carried out by Bond Adams LLP should go to Bond Adams LLP under its own complaints procedure. As an SRA-regulated firm, Bond Adams LLP will explain how to refer an unresolved complaint to the Legal Ombudsman.

Last updated: September 2026.